Cancellation of travel document

Payment method *

Reimbursement of ITD - cancellation of travel document due to personal reasons of passengers can be carried out only online - via this form.

It is necessary to enter the following data when specifying the reimbursement of ITD:
TN - transactional number of travel document, which will be reimbursed (TN - 16 digits number, which can be found on printed ITD under the bar code)
Email of payer - email address of payer, which was provided during the purchase of ITD
Domestic payment - please choose this option in case, that the payment for purchase of ITD was made through the domestic bank account, or by debit/ credit card of this kind of account. Please enter the bank account number in basic format (not IBAN)
Account prefix - optional item, minimum 0, maximum of 6 digits
Account number - mandatory item, minimum 2, maximum of 10 digits
Bank code - mandatory item, 4 digits
The amount for the unused ITD, after deduction of cancellation fee will be transferred to the specified bank account number within 30 days from the date of submission of the on-line reimbursement request.
Foreign payment - please choose this option in case, that the payment for purchase of ITD was realised by debit/ credit card of foreign bank account.
The amount for the unused ITD, after deduction of cancellation fee will be transferred to the bank account number binding to this debit/ credit card number within 30 days from the date of submission of the on-line reimbursement request.
Reimbursement request of ITD can be realised only within time limits stated by ZSSK Terms of Service.
Other conditions as well as time limits for reimbursement of ITD and amount of cancellation fee can be found in Online Sales Terms and Conditions of ZSSK.